BUSINESS LIAISON
(Part-time)

This is a class of positions focused on the development of business relationships with employers in the seven-city region served by NOVA for the purpose of meeting their staffing and employee training needs. An individual in these positions operates under general supervision and plays a role as part of a team assisting the organization to develop better working relationships with businesses in our region. This class may include job developers, incumbent worker training project coordinators, or individuals charged with representing NOVA programs and services to the business community.

This responsible position is characterized by opportunity for implementing new and innovative methods with limited structure or routine work. Work assignments are performed in collaboration with various levels of staff, independently, with responsibility for following through on administrative duties. Contacts are regularly made both internally and externally at all levels of the organization involving tact, discretion, good listening and customer service skills. The position requires analytical ability and the ability to exercise a reasonable degree of independent judgment. Additionally, the position requires excellent oral and written communication skills, public relations, an understanding of the business community, interpersonal, and problem solving skills and abilities. The Business Relationship Coordinator receives direction from program supervisors and management staff.

Any combination of education and experience equivalent to a Bachelor’s degree in a closely related field and one year of related work experience that provides the required knowledge and abilities. One year of experience in recruiting, staffing, or outside sales or human resources is preferred. Previous experience working in or with businesses in desirable.

Knowledge of:

• employment issues facing businesses, such as workforce skills gaps; need for worker training, demand occupations and screening and hiring practices;
• means to access local labor market information and incorporate into specific marketing approach;
• federal, State and local regulations and procedures as they apply to employment issues of business.

Skill in:

• effectively relating to the public in a quasi-sales capacity;
• professional public presentations;
• negotiating vocational training agreements with employers and/or classroom training vendors;
• working effectively with others, as a contributing group or team member on multiple assignments;
• establishing and maintaining effective work relationships with a variety of people, including City staff, the public, business representatives, educators, and employment and training professionals;
• prioritizing assignments and workload appropriately and responding to multiple deadlines;
• using a personal computer and software relevant to this classification.

Ability to:

• follow general instructions, directions and procedures;
• accomplish assigned work and administrative tasks working independently or with a minimum of supervision;
• process information and data in a relevant manner to reach reasonable conclusions and make practical decisions;
• demonstrate flexibility of style relative to specific job assignments, working environments, shift schedules and hours;
• perform computer applications given reasonable training;
• communicate with high proficiency in both written and spoken English.
• effective public relations techniques.
• use independent reasoning to solve programs of moderate complexity.
• perform the essential functions of this position.

Return to RTC# 02-316 Attachment A