CITY OF SUNNYVALE
|
Rev/Est |
|
9/24/02 |
|
Job Code |
0209 |
Rep |
Mgt |
|
EEOC Category |
Officials/Admin |
MANAGER OF BUSINESS OPERATIONS
DEFINITION
Under general direction, the Manager of Business Operations administers and supervises the administrative and support services of the Department of Employment Development that provides workforce development services and administrative oversight for the seven-city North Valley (NOVA) Job Training Consortium. This is a senior level management position which oversees the management of various administrative and support functions key to the operation of a complex organization which is funded by federal, state, city, foundation, business and fee-based resources.
DISTINGUISHING CHARACTERISTICS
The Manager of Business Operations receives direction from the Program Quality and Operations Manager and/or the Director of the Department. Work assignments are given through specific and general delegation and work is performed with considerable responsibility, including supervision of employment and training managers, administrative aides, program supervisors and line staff. It is distinguished from the lower classification of Employment Training Manager by the higher level of independent judgment and complex administrative, supervisory and management responsibilities.
ESSENTIAL FUNCTIONS
- Administer and oversee the day-to-day activities and operations of the Mission Support division, which is comprised of fund development, contract, grant and data administration, fiscal reporting, research coordination, marketing and communications and information technology and facilities management.
- Develop plans, priorities and processes to achieve policies and objectives established through a department-wide strategic plan framework.
- Manage the integration department-wide of computer technology, fiscal systems, and other internal systems with organizational and service system demands.
- Review, understand, explain and administer complex and overlapping regulations, rules and contract requirements from various funding sources.
- Provide staff support to the committees and task forces of the NOVA Workforce Board, a policy-setting body for the NOVA consortium cities.
- Direct the development, maintenance and modification of division and program objectives.
- Analyze and maintain statistical, client, contractual, and other data.
- Represent the Department, the City and the NOVA Workforce Board at a variety of internal and external meetings.
- Act as Program Quality and Operations Manager, on a relief or as-assigned basis.
OTHER FUNCTIONS
- Insure the provision of training for staff within the division that builds professional capacity and fosters divisional development.
- Act as an active member of the Administrative Leadership Team and Operations Group.
- Use sound, independent judgment, reasoning, tact and discretion to solve problems of significant complexity.
- Perform other duties, as required.
MINIMUM QUALIFICATIONS
Education and Experience
Any combination of education and experience equivalent to possession of a Masters Degree in public or business administration, public policy or field related to the work, plus five years of experience in a similar professional or administrative or program support services position in a public agency or private business. At least two years of administrative or management experience is highly desirable.
Knowledge of:
- Principles and practices of administration, including the setting of goals and objectives, budget development and administration and work planning, and organization and employee supervision;
- Procurement procedures, program implementation, monitoring, and evaluation to administer federal, state and foundation funded employment and training programs;
- Information gathering, research techniques and reporting requirements to study workforce trends and impacts on current and future labor markets;
- Marketing concepts that include development of a marketing plan for the organization as well as specific products and services, market segmentation and marketing communications strategies;
- Financial management techniques and procedures, including budget development, budget forecasting and creation and implementation of a resource development plan to address organizational goals and objectives.
- Customer service quality assurance principles and practices;
- Computer applications related to the work; and
- Research methods, report writing and records management techniques.
Skill in:
- Administering programs and projects through multiple levels of supervision;
- Developing and implementing goals, objectives and multiple budgets;
- Interpreting and implementing federal, state and local regulations and procedures;
- Negotiating and administering effective employment and training service contracts with employers and/or vendors.
- Preparing effective written reports, correspondence, policies, procedures and a variety of other written materials; and
- Establishing and maintaining effective working relationships with individuals of various ages, socio-economic, ethnic and educational backgrounds, often where relations may be strained.
Ability to:
- Use sound independent judgment, tact and discretion within general policy and procedural guidelines;
- Represent the City and the department effectively in meetings with a variety of business, educational, public and private groups;
- Make effective public
presentations;
- Set priorities, coordinate numerous and competing assignments simultaneously and respond to critical deadlines;
- Accomplish assigned work and administrative tasks with minimal supervision and work both independently and as part of a team;
- Perform duties for periods of longer than the normal eight-hour work day and/or more than five days per week, including weekends and holidays; and
- Perform the essential functions of the position.
License:
Must possess and maintain a valid California driver’s license and have a satisfactory driving record.
Return to RTC# 02-368
Attachment A
Return to RTC# 02-368