Under general direction, Manager of Job Seeker Services administers and supervises employment and training services operated by the Department of Employment Development that serves the seven-city North Valley (NOVA) Job Training Consortium. This is a senior level employment and training management position, which oversees the management of numerous programs funded through federal, state, city, foundation, business and fee-based resources.

The Manager of Job Seeker Services receives direction from the Program Quality and Operations Manager and/or the Director of the Department. Contacts are regularly made both inside and outside the organization at all levels and involve the use of considerable tact, discretion and customer service skills. Work assignments are given through specific and general delegation and work is performed with considerable responsibility, including supervision of employment and training managers, program supervisors and line staff. It is distinguished from the lower classification of Employment Training Manager by the higher level of independent judgment and complex administrative, supervisory and management responsibilities.

• Insure the provision of training for staff within the division that builds professional capacity and fosters divisional development.
• Act as an active member of the Administrative Leadership Team and Operations Group.
• Use sound, independent judgment, reasoning, tact and discretion to solve problems of significant complexity.
• Perform other duties, as required.

Any combination of education and experience equivalent to possession of a Masters Degree in public or business administration, career or job development or a field related to the work, plus five years of experience in a state or federally-funded employment and training program or related social services agency. At least two years of administrative or management experience is highly desirable.

• Principles and practices of administration, including the setting of goals and objectives, budget development and administration and work planning and organization and employee supervision;
• Federal, state and local regulations governing employment and training programs, including procurement procedures, program implementation and monitoring, follow-up and evaluation;
• Employment issues specific to target populations, such as at-risk youth, individuals with disabilities, older adults, dislocated workers and the economically disadvantaged;
• Employment strategies relative to obtaining employment within the local labor market such as standard vocational testing assessment instruments and job search skills and strategies;
• Intake, assessment, case management and follow-up processes and procedures in an employment development service-delivery system;
• Customer service quality assurance principles and practices;
• Computer applications related to the work; and
• Research methods, report writing and records management techniques.

• Administering programs and projects through multiple levels of supervision;
• Developing and implementing goals, objectives and multiple budgets;
• Interpreting and implementing federal, state and local regulations and procedures;
• Negotiating and administering effective employment and training service contracts with employers and/or vendors.
• Preparing effective written reports, correspondence, policies, procedures and a variety of other written materials; and
• Establishing and maintaining effective working relationships with individuals of various ages, socio-economic, ethnic and educational backgrounds, often where relations may be strained.

• Use sound independent judgment, tact and discretion within general policy and procedural guidelines;
• Represent the City and the department effectively in meetings with a variety of business, educational, public and private groups;
• Make effective public presentations;
• Set priorities, coordinate numerous and competing assignments simultaneously and respond to critical deadlines;
• Accomplish assigned work and administrative tasks with minimal supervision and work both independently and as part of a team;
• Perform duties for periods of longer than the normal eight-hour work day and/or more than five days per week, including weekends and holidays; and
• Perform the essential functions of the position.

Must possess and maintain a valid California driver’s license and have a satisfactory driving record.

Return to RTC# 02-368 Attachment C

Return to RTC# 02-368