City Manager Performance Evaluation Questionnaire

Instructions: The response to each question provides a linear scale ranging from 1 to 5 between two opposing responses. The lower the number, the closer the respondent agrees with the response on the left. The higher the number, the closer the respondent agrees with the response on the right. A response of "0" indicates that the respondent is declining to answer the question, for whatever reason. Each respondent should choose the number that most closely agrees with the respondent’s own response.

Council should add additional comments on a separate sheet. If you are making clarifying comments for the questions below, reference specific question numbers before the clarifying comments.

Budget and Service Delivery

Budget:

  1. Was the Budget for this current FY and long-range plan understandable as presented by the City Manager last FY?

    2. Not Understandable

    0

    1

    2

    3

    4

    5

    Very Understandable
  2. Were expenditures within budgetary constraints?

    3. Not within Budget

    0

    1

    2

    3

    4

    5

    Within Budget
  3. Were savings attempted/achieved without service reductions?

    4. Not attempted/achieved

    0

    1

    2

    3

    4

    5

    Attempted/Achieved
  4. Was Citywide financial performance monitored and was corrective action taken as necessary?

    5. Performance not monitored

    0

    1

    2

    3

    4

    5

    Performance monitored
  5. How effective was the City Manager in securing revenue sources ( such as grants, matching funding or other sources consistent with the city fiscal policies)?

    6. Not effective

    0

    1

    2

    3

    4

    5

    Very effective

    Service Delivery:

  6. Were services provided to the level and quantity specified in the last budget?

    7. Not to level specified

    0

    1

    2

    3

    4

    5

    To level specified
  7. Were most of the critical Level of Service Outcomes met or exceeded by the City as a whole?

    8. Few met/exceeded

    0

    1

    2

    3

    4

    5

    Most met/exceeded
  8. How satisfied were you that a significant number of Level of Service Outcome Measures which fell significantly short of the targeted level?

    9. Few LOSs below

    0

    1

    2

    3

    4

    5

    Many LOSs below

    Comments:

     

    Policy and Planning

  9. Is the overall financial condition of the city satisfactory?

    10. Not Satisfactory

    0

    1

    2

    3

    4

    5

    Very Satisfactory
  10. Were service delivery methods evaluated and improved, as appropriate?

    11. No Improvements

    0

    1

    2

    3

    4

    5

    Most Services Improved
  11. Did the City Manager alert Council to changes or trends that may affect the City’s future financial condition?

    12. No advanced alerts

    0

    1

    2

    3

    4

    5

    Alerted to all changes
  12. How well did the City Manager anticipate future revenue, service and capital requirements?

    13. Poor anticipation

    0

    1

    2

    3

    4

    5

    Good anticipation
  13. Was the City Manager effective in introducing cost saving technology and other innovations?

    14. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  14. How meaningful and useful was the Annual Financial and Services Report prepared by the City Manager for Council (same as 1?)

    15. Not useful

    0

    1

    2

    3

    4

    5

    Very useful
  15. How effective for the Council was the City Manager’s system for establishing long range City goals?

    16. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  16. How effective was the process for establishing short range (6 months to 1 year) legislative policy?

    17. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  17. Did the City Manager provide the council with professional, unbiased information and advice, in an understandable way, including reasonable alternatives so that council could effectively make decisions?

    18. Poor information/advice

    0

    1

    2

    3

    4

    5

    Good information/advice
  18. Did the City Manager professionally and competently implement Council policies (regardless of the nature of the vote on the issue and origin of the issue)?

    19. Poor implementation

    0

    1

    2

    3

    4

    5

    Good implementation
  19. Were the staff reports provided to council in a timely manner?

    20. Not timely

    0

    1

    2

    3

    4

    5

    Very timely
  20. Were the staff reports comprehensive and understandable so that Council was able to make appropriate legislative decisions?

    21. Not Understandable

    0

    1

    2

    3

    4

    5

    Very Understandable
  21. Did the City Manager effectively assist the Council in identifying priorities for setting its annual legislative policy?

    22. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  22. How effective was the City Manager at keeping Council aware of significant intergovernmental events which may have effected the City?

    23. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  23. Was adequate staff support provided to Council for their Intergovernmental assignments?

    24. Not adequate

    0

    1

    2

    3

    4

    5

    Very adequate
  24. Overall, how effective was the City Manager in developing plans and implementing City policies?

    25. Not effective

    0

    1

    2

    3

    4

    5

    Very effective

    Comments:

     

    Management

    Leadership:

  25. How effective was the City Manager in communicating organizational values, philosophy and vision to the organization?

    26. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  26. Did the City Manager effectively energize and motivate the organization and allow them to focus their efforts to maximize city-wide synergy?

    27. Not effective

    0

    1

    2

    3

    4

    5

    Very effective

     

    Communication:

  27. How effectively does the City Manger communicate Council Policy to the various Constituencies (media, public, City Council, City Attorney, employees and employee representatives)?

    28. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  28. Are verbal communications adequately open, responsive, and courteous?

    29. Not adequate

    0

    1

    2

    3

    4

    5

    Very adequate
  29. Are written communications adequately understandable, succinct and appropriate for the audience and purpose intended?

    30. Not adequate

    0

    1

    2

    3

    4

    5

    Very adequate
  30. Does the City Manager’s communication adequately encourage involvement of citizens and constituencies affected by issues being addressed by the Council?

    31. Not adequate

    0

    1

    2

    3

    4

    5

    Very adequate

     

    Staff Development:

  31. How effective is the City Manager at selecting, leading, and developing the executive management team?

    32. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  32. Is the City Manager effective and appropriate in delegating authority and responsibility to subordinates?

    33. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  33. Has the City Manager taken effective actions to assure a highly motivated, quality work force capable of providing excellent customer service to Sunnyvale’s citizens?

    34. Not effective

    0

    1

    2

    3

    4

    5

    Very effective

     

    Organizational/Managerial Effectiveness:

  34. How effectively does the City Manager foster cooperation and coordination within the Office of the City Manager and between this department and other City Departments?

    35. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  35. Has the City Manager created an effective organizational structure and environment that maximizes the effective provisions of City services?

    36. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  36. Does the City Manager effectively anticipate future organizational needs and position the organization so that it is ready to meet those needs?

    37. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  37. How effectively does the City Manager visualize implications of various approaches in solving problems and seeing opportunities?

    38. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  38. Is the City Manager willing to take initiative and do what is necessary to get the job done?

    39. Not willing

    0

    1

    2

    3

    4

    5

    Very willing
  39. Is the City Manager decisive in reaching timely decisions and initiating action?

    40. Not decisive

    0

    1

    2

    3

    4

    5

    Very decisive
  40. Is the City Manager effectively flexible, enthusiastic, and cooperative in approaching issues and individuals within and outside of the organization?

    41. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  41. Does the City Manager demonstrate openness to alternative approaches and generate enthusiasm for attaining challenges/goals through cooperation?

    42. Not open

    0

    1

    2

    3

    4

    5

    Very open
  42. Is the City Manager able and willing to work cooperatively with Council, the City Attorney and staff to achieve results in the best interest of the City?

    43. Not willing

    0

    1

    2

    3

    4

    5

    Very willing
  43. Is the City Manager honest, sincere, and upright in his/her professional interactions with others?

    44. Not effective

    0

    1

    2

    3

    4

    5

    Very effective
  44. Does the City Manager display the courage of his/her convictions without being counterproductively stubborn

    45. Not stubborn

    0

    1

    2

    3

    4

    5

    Very stubborn

    Comments:

     

    Professional and Career Development

  45. Has the City Manager attained the personal targets and/or Council defined targets for professional and career development that link to areas for growth identified when his/her performance plan was established?

    46. Not attained targets

    0

    1

    2

    3

    4

    5

    Attained targets
  46. Have the training, formal education and/or professional activities planned been accomplished?

    47. Not accomplished activities

    0

    1

    2

    3

    4

    5

    Accomplished activities

    Comments:

     

    Guiding Principles

    PUBLIC SERVICE:

  47. Do you feel he/she has worked to preserve the public’s trust through ethical behavior and excellent responsive service?

    48. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  48. Do you feel he/she has established partnerships with community members to help them help themselves?

    49. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  49. Do you feel he/she works to balance efficiency and effectiveness?

    50. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  50. Do you feel he/she preserves those processes and elements which are special and unique to the City of Sunnyvale and enhances those which can be made better?

    51. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree

    RESPECT AND RECOGNITION:

  51. Do you feel he/she treats people with dignity and courtesy?

    52. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  52. Does he/she value diversity of opinion, ideas and views?

    53. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  53. Does he/she provide support their employees need to succeed?

    54. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  54. Does he/she trust employees to know best how to do their job?

    55. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  55. Does he/she honor individual and team achievements, celebrate successes and allow employees to learn from mistakes?

    56. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  56. Does he/she ensure that employees are acknowledged and fairly compensated for their contribution?

    57. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  57. Does he/she hold employees responsible for creating and maintaining a comfortable and safe working environment?

    58. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree

    LEADERSHIP:

  58. Does he/she work with employees to maintain the commitment to achieve the established shared vision?

    59. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  59. Does he/she lead by example?

    60. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  60. Does he/she recognize that every employee has a leadership role and the authority to act?

    61. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  61. Does he/she foster a safe environment for responsible risk-taking and creativity?

    62. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  62. Does he/she communicate complete information and use facts in decision- making?

    63. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree

    HONESTY AND INTEGRITY:

  63. Is he/she truthful and trustworthy?

    64. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  64. Is he/she responsible and accountable?

    65. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  65. Does he/she keep his/her word and honor his/her commitments?

    66. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  66. Does he/she raise and discuss difficult issues?

    67. Strongly Disagree

    0

    1

    2

    3

    4

    5

    Strongly Agree
  67. Does he/she continuously assess performance and consistently apply policies?

Strongly Disagree

0

1

2

3

4

5

Strongly Agree

Comments:

 

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