City of Sunnyvale

Resident Satisfaction Surveys

Level of importance rating for specific city services (34 in 2002):

1: very important
2: somewhat important
3: not important at all

June ’02 Dec. ’01 June ’00
  • Fire protection
 96% 98% NA
4% 2% NA
0% 0% NA
  • Police protection
 96% 96% NA
4% 3% NA
0% 1% NA
  • Response time to medical emergencies
 94% 92% NA
6% 7% NA
0% 1% NA
  • Quality of drinking water
 92% NA NA
8% NA NA
0% NA NA
  • Utilities (water service)
 88% 90% NA
11% 9% NA
1% 1% NA
  • Emergency medical services
 88% NA NA
11% NA NA
1% NA NA
  • Safety of neighborhood parks
 87% 82% NA
13% 17% NA
0% 1% NA
  • Reliability of traffic signals
 85% 84% NA
1% 1% NA
  • Safe road conditions
 85% 89% NA
14% 11% NA
1% 0% NA
  • Maintenance of streets, roads, sidewalks, street trees 
 83% 86% 90%
17% 14% 10%
0% 0% 0%
  • Garbage collection/recycling
 83% 85% 69%
16% 14% 28%
1%  1% 3%
  • Disaster preparedness
 74% 76% 73%
25% 22% 26%
1% 2% 1%
  • Traffic law enforcement
 74% 76% NA
24% 22% NA
2% 2% NA
  • Long term planning for land development and use
 70% NA NA
28% NA NA
2% NA NA
  • Neighborhood parks
 70% NA NA
28% NA NA
2% NA NA
  • Maintenance of street lights
 68% NA NA
30% NA NA
2% NA NA
  • Attractiveness of neighborhood Parks
 65% 61% NA
34% 38% NA
1% 1% NA
  • Code enforcement
 63% 64% 63%
34% 32% 34%
3% 4% 3%
  • Building safety protection
 63% NA NA
33% NA NA
4% NA NA
  • Storm water protection
 61% 73% NA
36% 25% NA
3% 2% NA
  • Recreational services
 57% 51% NA
39% 45% NA
4% 4% NA
  • Library services
 57% 61% 79%
39% 35% 19%
4% 4% 2%
  • Availability of library materials
 56% 52% NA
38% 42% NA
6% 6% NA
  • Usability of bicycle/pedestrian facilities
 55% 58% NA
40% 38% NA
5% 4% NA
  • Safety of library facilities
 53% 58% NA
41% 37% NA
6% 5% NA
  • Animal control
 49% 49% 50%
46% 47% 45%
5% 4% 5%
  • Helpfulness of library staff
 49% 53% NA
44% 40% NA
7%  7% NA
  • Planning and zoning permits 
 45% 58% NA
48% 39% NA
7% 3% NA
  • Roadside and median appearance
 44% 51% NA
53% 45% NA
3% 4% NA
  • Building permits
 44% 51% NA
48% 43% NA
8% 6% NA
  • Baylands Park
 36% 36% NA
51% 52% NA
13% 12% NA
  • Library hours of operation
 34% 44% NA
58% 49% NA
8% 7% NA
  • Appearance of library
 30% 42% NA
59% 53% NA
11% 5% NA
  • Information and coordination about Sunnyvale’s child care facilities
 30% 35% NA
44% 42% NA
26% 23% NA

(Note: only 24% of households have children)   
  • Usability of neighborhood parks
 NA 65% NA
NA 33% NA
NA 2% NA
  • Community planning
 NA 65% NA
NA 32% NA
NA 3% NA
  • Cleanliness of library
 NA 53% NA
NA 41% NA
NA 6% NA

The data is based on resident surveys conducted by The Gelfond Group, and independent market research firm. The surveys were mailed to a random sample of Sunnyvale households. Residents were able to response either by telephone, by mail, or (in June 2002) over the Internet. Survey results have a +/-4% margin of error, and a 95% confidence level.

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