Following a six-month redesign effort, the City of Sunnyvale has launched its new Web site. The site has been totally redesigned, utilizing tools and an organizational structure to make it easier for visitors to find the information they are seeking.
One of the features of the Web site is a newly-designed drop-down menu system. The new menus are more comprehensive, provide more complete information and are better organized than in the City's previous Web site. Just hover your mouse over one of the menu headings at the top of the page, and see what's available!
The new site is also linked to the City’s customer response management (CRM) system. When a visitor moves to a contact page, they will be taken into the CRM system. CRM allows questions, complaints and other communications to be tracked to ensure a timely and complete response is provided to the public.
Another key feature of the new site is that each page lists whom to contact for more information on the topics presented on that page. Convenient page tabs list not only the department and division responsible for the information, but also present a list of quick links to allow a visitor to get more related information.
Why'd We Do It?
We redesigned the site from the ground up with one purpose in mind: to make the site easier for you, the user, to access the information you're looking for. Every feature we added or reorganization we made was done with that singular goal in mind. We want to make sure we're meeting that goal, both now and in the future. If you have any questions about the site, or have ideas for how to improve it, we'd love to hear from you. You can contact us online, or call the the City’s Communications Division at (408) 730-7535. You can also follow us on Twitter, and let us know what you think! We want to hear from you!
The City of Sunnyvale Web site is designed to offer Sunnyvale citizens and businesses easy and efficient access to municipal resources. We appreciate that many visitors to our Web site are concerned about accessibility to digital government. Currently, we make every effort to adhere to 508 requirements as set forth by the W3C Accessibility Initiative. Ongoing validation testing is conducted using industry-recognized tools for coding and usability.