CITY OF SUNNYVALE
Finance Department
Utilities Division
Provide utility billing service, customer service, and financial management to enable the provision of high quality water, wastewater, and solid waste services, by:
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Reading meters as required by the Sunnyvale Municipal Code (SMC Section 12.24.020) so that residential meters are read once every other month, and commercial meters are read once a month,
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Working with new and existing customers to start and stop utility services as requested,
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Distributing accurate and timely bills as required by the Sunnyvale Municipal Code (SMC Section 12.24.020) so that residential customers receive a bill once every other month, and commercial customers receive a bill once a month,
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Reviewing and auditing utility accounts regularly to ensure the accuracy and completeness of the data retained in the utility billing system,
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Working with existing customers to receive and process one time orders for service (for example special garbage pickups) and responding to detailed billing inquiries,
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Receiving and processing utility payments daily in a timely and accurate manner,
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Processing penalties on delinquent accounts as required by the Sunnyvale Municipal Code (SMC Section 12.50.050) and distributing reminder notices for those accounts,
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Reviewing delinquent utility accounts and interrupting water service to ensure the collection of delinquent funds weekly,
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Monitoring utility billing system performance and taking timely corrective action to address system problems,
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Setting utility rates that maintain the health of the utility enterprises over a twenty year period,
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Assisting in the preparation of utility operating and capital budgets for the utility enterprises,
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Providing timely and relevant utility billing system training to keep staff skills current with latest system upgrades,
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Auditing five significant areas of risk each year as identified in the program's audit plan with the purpose of maintaining the accuracy and completeness of the data retained in the utility billing system, and
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Preparing and processing utility billing journal vouchers for interface with the City's financial system.
The attached Utility Fee Schedule contains Water, Sewer and Garbage rates for residents and businesses in Sunnyvale. If you have any questions regarding this information, or any other question related to the provision of water, sewer, or garbage service, please feel free to call the Sunnyvale Utilities Division at (408) 730-7400 for residents and (408) 730-7681 for businesses.