650 West Olive Avenue
Sunnyvale, CA 94086
Mailing Address: P.O. Box 3707
Sunnyvale, CA 94088-3707
Telephone: (408) 730-7540
Fax: (408) 730-7655
E-mail: infotech@ci.sunnyvale.ca.us
Mission Statement:
The overall direction for the Information Technology Department and the Strategic Plan is contained in the Department’s Mission Statement, which is consistent with the Sunnyvale's Rational Information Systems Environment (SUNRISE) vision.
Provide information technology related leadership to both internal and external customers by:
Developing ITD internal staff skills to support customer departments, anticipating and identifying evolving technological trends, and fostering a broad understanding of our customers’ business functions. Identifying, providing, maintaining and replacing information technology-related tools and systems which support the City’s mission. Providing training and education to develop a technology literate work force characterized by a standard level of core skill competencies. Working closely with each customer department to identify and support their information technology needs. Treating the customer with respect, addressing problems immediately and always following up regardless of the result. Assisting customer departments in reengineering and automating their processes to increase efficiency and effectiveness while encouraging and supporting continuous improvement. Empowering our customers to become more self-sufficient and gain the technological confidence to utilize the full potential of the tools available to them. And, finally “Expect the Best”. Realize there are strengths, possibilities and latent richness in all situations, people and events. ITD is to provide consistent and unparalleled service while continually seeking knowledge and growth.
General Services:
Provides consistent, convenient, reliable technology tools and services to support City services. Oversees installation and maintenance of the City's telephones, computers, email systems, KSUN government access cable television equipment, SunDIAL, internet, intranet, radio communications, printing, photocopying, and emergency dispatch equipment. Supports the City's software applications.
Documents / Reports / Web Sites: