Information Technology Strategic Plan for the City of Sunnyvale

Why does Sunnyvale need a Strategic IT Plan?

Advances in various forms of workplace technology have made the application of technology more economical to purchase, easier to install, easier to use, and easier to upgrade. In the absence of a current Citywide technology plan, there has been a tendency to view technologies as quick, easy, and low-cost remedies which meet short-term needs of maintaining and/or enhancing services while using fewer resources. This approach may meet short-term needs but does not address longer-term Citywide needs, and fosters the development of "islands of technology" which limit the City’s ability to share information across organizational boundaries and to access information from other systems.

Both internal and external environments of the City are continually changing, and technology plays a critical support role in the development, implementation and enhancement of municipal services. As a result, the City recognizes the need to outline an overall approach for the selection, use, and support of technology that aligns with City resources, business needs, and processes. Therefore, a Citywide approach based on standards, consistency, and compatibility will make more cost-effective use of technology.

Consistent with the City’s Commitment to Excellence, which serves as the City’s Mission Statement, and the Planning and Management System (PAMS), the Information Technology Strategic Plan is outcome-oriented with emphasis on defining short-term needs and planning for long-term requirements in selecting cost-effective and practical technological solutions. By outlining effective management of the technological infrastructure, a strong emphasis can be placed on both external and internal customer services.

This Plan, similar to all strategic planning, is a process - not an end result. The Plan is a working tool to link the City’s needs and goals with information technology to provide improved government functions and enhanced customer service. The Plan is intended to allow for change over a period of time and serves as a broad guideline for action that can be revised as  technologies emerge and the City’s needs change. As a working reference document, the Plan will be distributed internally to members of the City Council and all management employees.

To download the entire Information Technology Strategic Plan, click here