Our mission is to provide effective and efficient business technology in support of the top quality municipal services provided to the community.
Message From the Director
Welcome to the Information Technology Department. The Information Technology Department provides modern business technologies support services to the larger city organization. We continuously look for the opportunity to be an agent for transformational change through innovation while fulfilling our role in helping deliver critical municipal services to the residents of Sunnyvale.
Although our immediate customers are the city departments, the Information Technology Department carefully and methodically evaluates, selects and implements superior business solutions to provide maximum value to our customer departments and the community. The department has two major functional divisions dedicated to the execution of the department’s mission.
The IT Administration Program manages the IT budget and assets in a manner that enables the Application and Infrastructure Services and Support Programs to effectively and efficiently support the City’s operations. This support includes seeking collaboration opportunities with other government agencies, implementing and monitoring policies that ensure effective use of technology throughout the City, and identifying and planning for the City’s technology needs. This program also manages the City’s telecommunications franchises and lease agreements.
The Software Applications Services and Support Division installs and maintains the software applications and systems used by the city's business units. Some of the major systems include the Financial, Human Resources & Payroll, Utility Billing and Library Systems, and the Computer Aided Dispatch and Records Management Systems used by the Department of Public Safety.
The division provides consistent, quality customer service by forming proactive partnerships with its customers, and by applying industry standards and best practices. It also provides business analysis, project management, application development, and application implementation services for software applications and systems. In total, the Applications Division supports over 100 applications.
Infrastructure Services and Support
The Infrastructure Services and Support Division is responsible for the planning, deployment, and operation of the core technology infrastructure for the city. It provides telephone, radio, and data network services, computer system hardware, and email. It is also responsible for the management of information technology security risks. Our objective is to continually improve and enhance the business technology by providing cost-effective, yet feature rich, systems and services to city staff and the community. This is accomplished by providing reliable core data systems and network infrastructure, excellent technology support and assisting technology integration into the city's business processes.