City of Sunnyvale

Residents may bring their household hazardous waste to one of the monthly Sunnyvale Household Hazardous Waste (HHW) Drop-off events. These events are held on the third Saturday of each month, from 8 a.m. to 1 p.m. at 164 Carl Road, Sunnyvale (appointments are not required for Sunnyvale residents).

For more information about HHW Drop-off, including directions, visit the City’s web site at http://www.ci.sunnyvale.ca.us/recycle. If you would like information about additional disposal times and locations in Santa Clara County, you may call the County of Santa Clara Household Hazardous Waste Program at 408-299-7300.

Sunnyvale businesses may get information and schedule an appointment to dispose of hazardous business waste by contacting County of Santa Clara Household Hazardous Waste Program at 408-299-7300. Back to top

I need to rent a debris box. May I use any company?

The City of Sunnyvale has an exclusive franchise agreement with Specialty Solid Waste & Recycling; therefore, debris boxes for disposal of solid waste may only be provided by Specialty. Sunnyvale account holders may order a debris box by calling the City of Sunnyvale Utilities Division at 408-730-7681.

Contractors or customers without an existing Sunnyvale account may call Specialty Solid Waste & Recycling directly at 408-565-9900, Ext. 805.

For information on how to use Specialty and other service providers to collect recyclable materials, please call the Commercial Recycling Specialist at 408-730-7484. Back to top

Where can I dispose of trash and recyclable items?

Trash and recyclable items can be dropped off at the SMaRT Station® at 301 Carl Road, Sunnyvale. There is a fee for disposal of trash. Many recyclable items may be dropped off for no charge. The SMaRT Station is open from 8 a.m. to 5 p.m., seven days per week except January 1, Thanksgiving, and December 25. For more information, visit http://www.ci.sunnyvale.ca.us/recycle/smart2.htm . Back to top

How much will it cost to drop off trash at the SMaRT Station?

Costs will vary. You can find the disposal rates at http://www.ci.sunnyvale.ca.us/recycle/smart2.htm or, call Green Team/Zanker at 408-752-8530 to obtain an estimate. Back to top

How can I dispose of a television or computer monitor?

These items contain hazardous materials and may not be disposed of as garbage. Sunnyvale residents may bring TVs and monitors to the SMaRT Station from 8 a.m. to 5 p.m. seven days per week.

Businesses can obtain disposal information at http://www.ci.sunnyvale.ca.us/recycle/commercial.htm or by calling the commercial Recycling Specialist at 408-730-7478. Back to top

Streets/Sidewalks:

How do I report a streetlight that is out or never turns off?

Please call 408-730-7510 with the pole number, nearest address, your name and daytime telephone number. Back to top

How do I report a pothole?

Please call 408-730-7510. Please provide your name, address and daytime telephone number. Back to top

When is my street swept?

Click here to see a city map with the current street sweeping schedule (pdf.) Click here to see the street sweeping schedule by street name, as well as, information that would help the City to efficiently perform street sweeping in your area. Back to top

How do I report a raised sidewalk, curb, gutter, parkway strip, etc.?

Please call 408-730-7505. Please provide the address, nearest cross street, your name and daytime telephone number. Back to top

I want to expand my driveway, what do I do?

You will need to obtain an Encroachment Permit. Please call 408-730-7415 and ask to speak to a City Engineer or you can visit our One Stop Permit center located in City Hall, 456 W. Olive Avenue, Sunnyvale. Back to top

How do I report a traffic signal problem/issue?

Please call a City representative at 408-730-7415 to report any traffic signal problem/issue. Back to top

How can I request that a stop sign be installed in my neighborhood?

Please call 408-730-7415, and ask to speak to a Traffic Engineer. You can also visit the City's web site for detailed information regarding Neighborhood Traffic Calming . Back to top

How do I request tree trimming/pruning, report a fallen tree or limb, report a dead or dying tree, or report a leaning tree?

Please call 408-730-7505. You will need to provide the address, nearest cross street, your name and daytime telephone number. Back to top

How do I report a neighbor's tree encroaching on my property?

Call Neighborhood Preservation at 408-730-7610. Back to top

How do I obtain information regarding tree removal permits?

Please call the Community Development Department at 408-730-7444. Back to top

How do I check the status of my tree removal permit application?

Please call the Community Development Department at 408-730-7444. Back to top

Who do I call if I have questions about my City utility (water, sewer and garbage) bill?

Please call the City of Sunnyvale Utility Division at 408-730-7400. Back to top

Does the City of Sunnyvale provide fluoridated water?

No, the City does not fluoridate the water. However, the City does receive fuoridated water from one of its suppliers. Please click on the link for fluoridation information or directly link to the City Fluoride Map. Back to top

How do I get information on water quality?

The current Water Quality Report is available on our web site. Please go to…Back to top

My water pressure is fluctuating. How do I get it checked?

Please call 408-730-7510 for service. Please provide your name, address and daytime telephone number. Back to top

I need to have my water shut off to make repairs. Who do I call?

We provide this service 24 hours, 7 days per week. Please call 408-730-7510 approximately one hour before you require the water service to be turned off. Please provide your name, address and daytime telephone number. When calling after regular business hours, your call will be directed to the emergency answer point so that a technician can be dispatched to your location. Back to top

How do I report standing water in the gutter?

Please call 408-730-7505. Please provide the address, nearest cross street, your name and daytime telephone number. Back to top

Water Pollution Control:

How do I report an illegal discharge/dumping into the street or storm drain?

Please call 408-730‑7260 and provide the location of the incident and a description of the discharge. Back to top

What is the proper procedure for draining my swimming pool?

If possible, drain directly into a sewage line rather than the street or storm drain. Please call 408-730‑7260 for more information. Back to top

Other:

Is my property in a flood zone?

You can access flood zone information on the City’s web site at http://www.ci.sunnyvale.ca.us/flood-zone/index.htm or you may call 408-730-7415, to speak to a representative. Back to top

I will be doing some digging. How can I avoid hitting utility lines?

When digging in the City right-of-way you can call USA Locates at 800-227-2600. Back to top

Who can I call about a rodent problem?

The City of Sunnyvale does not provide this service. Please call Santa Clara County Vector Control at 408-299-2050. Back to top

How do I file a complaint about my apartment or association pool/spa?

Please call the Consumer Protection Division of the County Environmental Health Department at 408-918‑3400. This agency inspects swimming pools and spas at apartments, condominiums, hotels and motels, health clubs, schools, community associations, commercial buildings, trailer and mobile home parks, clubs, campgrounds, and water theme parks. (They do not inspect private pools or spas maintained by individuals for the use of family and friends). Back to top