• Emergency Dispatch Center

Contact

Department of Public Safety
700 All America Way
Sunnyvale, CA 94086
(408) 730-7100

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Emergency Dispatch Center

Mission Statement

The Communications division is the vital link between Public Safety and the citizens of Sunnyvale who need assistance.   Emphasizing teamwork and mutual respect, we are comprised of employees dedicated to preserving the value of life and property for all citizens and visitors in our diverse community.   We endeavor to deliver these services with dignity, empathy and courtesy.  By utilizing technology and experience, we will continue to grow to fulfill the needs of our ever changing community with expediency and accuracy.
Sunnyvale Public Safety Dispatchers are trained in Police, Fire and Medical Emergencies.  Our staff is trained and certified to provide pre-arrival medical instructions to ensure the best possible attention is given to our citizens while responders are on the way, your cooperation with pre-arrival care may save a life.

Calling 9-1-1

All calls to 9-1-1 originating in the City of Sunnyvale are answered by our Communications Center.  It is important that you remain on the line, STAY CALM, and answer all questions to the best of your ability.  Your call will be answered by a trained professional who will ask you the following questions:
  • What is the Location of the Emergency?
  • What is the phone number you are calling from?
  • Tell me EXACTLY what happened

Please keep in mind- HELP CAN BE SENT WHILE ANSWERING QUESTIONS.
Please respond directly and be concise.  Our Center is staffed by a small number of hard-working individuals who are responsible for all city residents, visitors, police officers and fire fighters on a daily basis.  Please understand that the Emergency Nature of our job is to complete calls rapidly and efficiently so time and phone lines are made available for the next emergency.  No one wants their emergency call delayed by unnecessary conversation.

We have a direct link with Language Line, a state funded 9-1- 1 program, which provides translation for public safety in more than 140 languages and dialects.                                                                         

When to call 9-1-1 or 1 (408) 730-7180

To best serve the public, the Communications Center asks that you use the 9-1-1 emergency line only when there is an immediate risk to life, property or the environment.  Some examples of these risks include, though not limited to:
  • Any medical emergency, fire or rescue
  • Any crime involving weapons
  • In progress or pending physical altercations and/or Domestic violence
  • Vehicle accident with injuries
  • Missing children or kidnappings

When to use Non-emergency 1 (408) 730-7180

  • Noise complaints- loud music/barking dogs
  • Parking complaints
  • Delayed crime reports-vehicle burglary/accidents
Situation Emergency! Call 9-1-1 Non-emergency. Call
1+(408)730-7180
Your return home to discover a break-in... Burglars may be still inside. You're confident burglars are no longer present.
Noisy neighbors... You hear loud fighting and crashing sounds. Dogs barking or loud music.
You've just been in a car accident... There are injuries. Or cars blocking traffic that can't be moved. No injuries. You can move cars to the side of the road.
Your son has a skateboard accident... He seems disoriented (possible head injury). He has a minor cut on his leg.
Your husband is having an asthma attack. He can't breathe. He's a little winded, but his inhaler restores him.
Emotional problems... You may hurt yourself or others. You're feeling a bit blue.
A fire... Any fire you cannot quickly put out. A stove fire that goes out when you put a lid on the pan.
Abandoned vehicles... A child is trapped inside. No hazard.
Suspicious persons... Peering in the windows of your neighbor's home. Sitting in a parked car for a long time.

City of Sunnyvale

Normal City Hours of Operation are
8 a.m. until 5 p.m.

(408) 730-7500

  • Sunnyvale City Hall
  • 456 W. Olive Ave.
  • Sunnyvale, CA 94086
  • TDD (408) 730-7501
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