• Reporting Emergencies


Department of Public Safety
700 All America Wy
Sunnyvale, CA 94086
(408) 730-7100

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Department of Public Safety


Reporting Emergencies and Non-Emergency Issues



Sunnyvale 9-1-1 Communications Philosophy

The Communications Division provides the vital link between the citizens of Sunnyvale and emergency assistance of police, fire and medical personnel.  Emphasizing teamwork and mutual respect, we strive to attain a high level of service.  Recognizing our diverse community, we will treat our customers with dignity, empathy, and courtesy.  We endeavor to deliver these services with expediency and accuracy.

How 9-1-1 Works

When you call 9-1-1, it is important that you remain on the line. When a 9-1-1 call is received from a landline phone, the address and phone number from where the call is originating automatically appears on the computer screen at the CommunicationsCenter.  If you dial in error and do not remain on the line, the dispatcher is required to dispatch officers to the location provided by the computer to confirm that no emergency exists. If you are calling from a cellular phone, your call may be routed to the California Highway Patrol. (It has to do with what tower your cell phone signal reaches and where that cell phone tower routes the call through.) The call will be forwarded by the CHP to the most appropriate jurisdiction with the information you provide, so be specific. Your cell number and carrier will appear at the 9-1-1 center when you call. Always give the cell number you are calling from and your exact location. (Unlike land based 9-1-1 where we can locate you by the address.) If you are unfamiliar with your location, please provide the closest cross streets, or major landmark that will assist the responders in locating you. Again, it is very important that you remain on the line even if you dial in error.

Emergency Guideline Details

What questions to expect when you call 9-1-1 (alternate emergency # 408-736-6244)

  • What is the location of the emergency?
  • What is the number you are calling from?(in case the call is dropped – especially if using a cell phone)
  • What’s the problem, tell me exactly what happened?
  • If you are reporting a medical emergency, the dispatcher will ask you questions regarding the injured or sick person.  Be assured that while they are asking you questions, another dispatcher in the room is sending the fire department and paramedics to your location via the two way radio.
  • If a crime is involved, and you saw or can see a suspect, be prepared to give a description
  • Sex, race, age, height, weight, hair color/length, color of eyes
  • Clothing – hat/cap, jacket/coat, shirt, pants, shoes
  • Other pertinent information such as scars, marks, tattoos
  • Vehicle description if necessary (license plate number, color, make, model, style, old or new, 2 door or 4 door, how many occupants, which way did it go, other distinct features (dents, stickers, etc.).
  • If WEAPONS were involved, what type, how many and who was in possession of the weapons.

Some examples of crime emergencies that should be reported by calling 9-1-1(or, emergency # 408-736-6244) are:

  • Homicides
  • Domestic violence
  • Fights, sexual assaults, etc
  • Robberies
  • Kidnappings/Abductions
  • Child or elder abuse
  • Sounds of gunshots, screaming, breaking glass, explosions, alarms, etc.
  • Hit and run accidents with possible injuries
  • Road hazards that require immediate attention to prevent personal injuries and property damage
  • Runaway juvenile or missing person who needs special care—be sure to tell the dispatcher if the person needs medication and has a special problem, e.g., Alzheimer’s disease
  • Persons who are:
    • Driving under the influence of alcohol or drugs
    • Entering a neighbor’s home when the neighbor is away
    • Forcing an entry of a home, business, or vehicle
    • Exhibiting unusual mental or physical symptoms that poses a threat to him/herself or others

 Non-Emergency Guidelines

Some examples of non-emergencies that should be reported to 408-730-7180 are:

  • loud music and party complaints
  • delayed reports of burglaries, or vandalism
  • barking dog complaints
  • parking complaints

City of Sunnyvale

Normal City Hours of Operation are
8 a.m. until 5 p.m.

(408) 730-7500

  • Sunnyvale City Hall
  • 456 W. Olive Ave.
  • Sunnyvale, CA 94086
  • TDD (408) 730-7501
  • Map and Directions 
  • City of Sunnyvale Logo

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