Message from the Director
The Library is a rich resource designed to satisfy the broad diversity of interests represented by the City of Sunnyvale. The concept behind public library service is that by combining our resources as a community and sharing them equitably, we all have an opportunity of unlimited intellectual and recreational pursuit. Your library provides materials in many formats and languages and many library services are available online.
Everyone is welcome here. I believe that the Library can play an important part in making our community strong by being a meeting place for ideas.
Library staff is here to help you. If you need assistance, please don't hesitate to ask. We want your library experience to be a rewarding one each time you visit.
Thanks for using the Sunnyvale Public Library!
Lisa G. Rosenblum
Director of Libraries
Department of Libraries
The Sunnyvale Public Library provides materials and services for community residents of all ages for personal enrichment, enjoyment and educational needs. The Library is consistently among the top five California public libraries in communities of similar size in terms of number of items circulated per capita. The Library participates in a number of state federal programs through the California State Library including participation in the Pacific Library Partnership and Califa. The Board of Library Trustees, established in the City Charter, serves in an advisory capacity to the Director of Libraries and City Council.
The Department of Libraries is organized into eight services: Borrower Services/Circulation, Library Services for Adults, Library Services for Children and Teens, Acquire Library Materials for the Public, Technology Services, Prepare Library Materials for the Public, Outreach Services, and Management, Supervisory, and Administrative Support Services.
The Library enables customers to access and borrow library materials by checking items in/out, renewing items, shelving returned items to their proper location, and processing reserved items and materials requested from other libraries for customers. Staff encourages the timely return of materials by notifying borrowers of overdue items, sending replacement bills for items long overdue, and collecting fines/fees. Staff also keeps existing library customer accounts updated and issues library cards to new borrowers.
Library Services for Adults
The Library enhances the use of library materials and information resources for adults by providing one-on-one assistance locating and utilizing those resources as well as providing programming in support of community interests and educational pursuits.
Library Services for Children and Teens
The Library enhances the use of library materials and information resources for children and teens by providing one-on-one assistance locating and utilizing those resources as well as providing programming in support of community interests and educational pursuits.
Acquire Materials for the Public
The Library provides quality library collections for children, teens and adults by selecting and acquiring new and relevant materials in a wide variety of formats in response to community interest and demand. Staff evaluates the collection areas in terms of age, condition, relevancy and condition. Staff also orders and receives materials, processes invoices, and maintains fund accounts.
The Library maintains technology to support service delivery. Inside the Library, computers, photocopiers and other equipment provide access to library information and services. Outside the Library, services are delivered through the Library Web site/catalog. The catalog allows customers to search for library materials, magazine and newspaper articles, and e-Books as well as manage their own account, renew materials, place items on hold, request materials from other libraries, pay fines and register for a new library card. Maintaining all systems and equipment in working order ensures continuity of services.
Prepare Library Materials for the Public
The Library prepares materials for easy access and use by cataloging new materials accurately using national standards, updating the catalog to keep it current, physically processing new books, media items, periodicals and newspapers, and extending the life of repairable library materials through basic repair and rebinding.
The Library partners with civic groups, the local business community, City departments and others in order to effectively inform the community about the services and resources available to them. Staff attends community events and meetings to promote Library services. In addition, staff delivers Library materials to a resident’s home if that person is unable to come to the Library due to physical disability.
Management, Supervisory, and Administrative Support Services
The Library delivers cohesive and cost-effective operations of the Library facility, maintaining a safe and welcome environment for customers and staff. High quality customer service is provided through programs and services designed to meet community needs. Staff provides leadership and manages employees to support the overall effectiveness and efficiency of service delivery. Staff development opportunities are encouraged in pursuit of improving services. The financial condition and results of Library programs are monitored and analyzed to ensure optimal use of resources. Library policies and procedures are developed and implemented to ensure even application. Clear, timely and complete information is prepared for City management, Council, community members and staff. Long-range plans are developed in order to meet the needs of the community. Staff explores options for grants in order to supplement services with non-City funding. Staff works with the Board of Library Trustees. Staff also supports the department generally by answering telephones and requests from the public and staff members, facilitating communication between City departments, maintaining the operation of office equipment, notifying Building Services of facility-related issues and providing page support for library operations.