General business hours: Monday through Friday 7:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 5:00 p.m.  No general business services are available on Sunday, or City holidays.

The Sunnyvale Public Safety Department Records Unit is part of the Bureau of Technical Services Division.  The Technical Services Division is dedicated to providing quality operational and technical support by delivering reliable services and assistance to the community and to the department.

The Records Unit manages the public lobby information counter and serves as the answer point for all incoming calls and inquiries of general nature.  The unit processes all warrants and works in conjunction with the Santa Clara County District Attorney’s Office in Palo Alto in preparation of cases for prosecution.  The unit is also responsible for maintaining traffic citation files and parking citations. 

Files are maintained in accordance with State and Federal laws addressing the storing and maintenance of Records.  The Unit processes requests for information from a wide variety of requestors.  This includes the law enforcement-legal community, insurance companies, crime victims, the press, and members of the public.

The Records Unit provides a host of services to both the city and the department.  The records personnel are also available and shall respond to requests for the following services: 

o        Release of Information

o        Address Searches

o        Vehicle Releases

o        Outstanding Warrant Information

o        Traffic Citation Signoff

o        Clearance Letter

o        Fingerprint Services

o        Parking Citation Information

o        Offender Registration

o        Taxi Cab Driver Permits