NEWS
|
Sunnyvale Residents Give City High Marks
Sunnyvale, CA (5/28/02) -- Results from the recently conducted External Customer Satisfaction Survey are in and Sunnyvale residents have given the City high marks. Among the highlights of the results are the following:
-
Overall Rating of Sunnyvale as a Place to Live: 94% "Above Average"
-
Overall Quality of Services Provided by City: 92% "Above Average"
-
Satisfaction with Specific Services:
| Above Average |
Average |
Below Average |
|
| Police protection | 94% | 5% |
1% |
| Fire protection | 94% | 4% |
2% |
| Attractiveness of neighborhood parks | 91% |
8% |
1% |
| Garbage collection/Recycling | 88% | 9% |
3% |
| Library services | 87% |
11% |
2% |
When asked about the Most Important Issues Facing City in the Future, the top answers were:
-
Traffic / Congestion
-
Over development / Too much growth
-
Development of downtown
-
Maintaining property values / Economic growth
Two-thirds (66%) of the respondents had contact with City staff in the past year, and 85% were satisfied with the service provided. When asked about the level of taxes relative to services, 86% of the respondents were satisfied with the amount of taxes paid for the level of service provided in Sunnyvale.
“I am delighted to again see a positive response from the community on the services we are providing. City employees take great pride in their work, and I’m happy to see those efforts recognized by the community,” said City Manager Robert S. LaSala.
“I would like to personally thank those who took the time to respond to the survey,” continued LaSala. “Your feedback gives us a better sense of what we are doing well and what needs attention. We will be conducting regular surveys to improve our customer responsiveness, and I encourage residents to use them as an opportunity to have an impact on Sunnyvale services.”
The Gelfond Group of Atlanta conducted the survey in December 2001. 7,500 surveys were sent out to a random sample of residents, and a toll-free number was established for residents to call to complete the survey. According to the Gelfond Group, the survey has a margin of error of +/- 4% at a 95% confidence level.
These results of the survey are similar to those from the June 2000 resident survey.
Although the “data-poll” approach is most commonly used in the private sector, the City of Sunnyvale has begun to use it to help determine the community’s level of satisfaction with City services. Additional surveys will be conducted to establish trends in community response data. The next External Customer Satisfaction Survey will be conducted in June 2002.
The December 2001 External Customer Satisfaction Survey, the report of survey results and findings, and an executive summary of the results are available on the City’s website at www.ci.sunnyvale.ca.us, and follow the link to 2001 Citizen Survey.
# # #